Servicenow
Discover how to automate ServiceNow tasks in StackAI. Learn about the most common ServiceNow actions, their required inputs, configurations, and outputs with clear examples.
What is Servicenow?
Servicenow is a leading IT service management platform. This node allows you to automate ServiceNow operations such as creating, updating, retrieving, and managing incidents, records, and other ServiceNow resources directly within your StackAI workflows.
Establishing a Connection
1. Connection Name
Description: A user-friendly name for your connection. This helps you identify it among other connections in Stack AI.
Where to Find: You create this name yourself when setting up the connection.
Example:
"Jenny's ServiceNow Connection""ITSM Production Instance"
2. Instance URL
Description: The web address (URL) of your ServiceNow instance. This is where API requests will be sent.
Where to Find:
Log in to your ServiceNow account in your browser.
The URL in your browser’s address bar is your instance URL.
It usually looks like:
https://<instance>.service-now.com
Example:
https://acmecompany.service-now.comhttps://dev12345.service-now.com
3. Username
Description: The ServiceNow username that Stack AI will use to authenticate API requests. This should be a user account with permissions to perform the actions you want (e.g., create, update, or read records).
Where to Find:
Provided by your ServiceNow administrator, or
The username you use to log in to ServiceNow.
Example:
api.integrationjohn.doe
4. Password
Description: The password for the ServiceNow user account above. This is used together with the username for authentication.
Where to Find:
The password you use to log in to ServiceNow, or
Provided by your ServiceNow administrator (especially for dedicated API users).
Example:
yourSecurePassword123!
Actions Summary Table
Create Record in ServiceNow Table
Table Name, Record Data
Display Values, Exclude Reference Link, Fields to Return, Input Display Value, Suppress Auto Sys Field, View
Status Code, Headers, Body
Delete Record from ServiceNow Table
Record ID
Table Name, Query No Domain
Status Code, Headers, Body
Get Record by ID from ServiceNow Table
Table Name, Record ID
Display Values, Exclude Reference Link, Fields to Return, View, Query No Domain
Status Code, Headers, Body
Get Records from ServiceNow Table
Table Name, Query Filter, Display Values, Exclude Reference Link, Suppress Pagination Header, Fields to Return, Input Display Value, Suppress Auto Sys Field, View, Query Category, Query No Domain, Skip Count Query
Status Code, Headers, Body
Partially Update Record in ServiceNow Table
Table Name, Record ID, Record Data
Display Values, Exclude Reference Link, Fields to Return, Input Display Value, Suppress Auto Sys Field, View, Query No Domain
Status Code, Headers, Body
Update Record in ServiceNow Table
Table Name, Record ID, Record Data
Display Values, Exclude Reference Link, Fields to Return, Input Display Value, Suppress Auto Sys Field, View, Sysparm Query No Domain
Status Code, Headers, Body
Advanced Settings
Retry on Failure: Enable retrying when the node execution fails
Fallback Branch: Create a separate branch that executes when this node fails, allowing you to handle errors gracefullyCreate a separate branch that executes when this node fails, allowing you to handle errors gracefully
Last updated
Was this helpful?