ServiceNow

Discover how to automate ServiceNow tasks in StackAI. Learn about the most common ServiceNow actions, their required inputs, configurations, and outputs with clear examples.

Establishing a Connection

1. Connection Name

A user-friendly name for your connection. This helps you identify it among other connections in Stack AI.

2. Instance URL

Go to developer.servicenow.com

The URL in your browser’s address bar is your instance URL. It usually looks like: https://<instance>.service-now.com

3. Username

In that same card, copy the username that is underneath the URL.

4. Password

This is the password for the ServiceNow user account above. This is used together with the username for authentication.

Copy the password under "Current password."

5. Client ID

In the video below, you will find how to generate a Client ID and Client Secret by creating an OAuth API endpoint. To follow the steps in the video guide, go to the homepage of your ServiceNow instance: https://<instance>.service-now.com

6. Client Secret

To get the client secret, click on the resource you've created and then click on the copy button to the right, next to Client Secret.